Conditions of Sale

Dear Customer,

Welcome to American Cigars Online, where we offer to the cigar aficionado a wide range of quality American Cigars from Costa Rica, Dominican Republic, Honduras, Nicaragua, etc. It is our aim to offer our customers only the best of the best at the most competitive prices.
At American Cigars Online, we use a Secure Web Server to guarantee absolute confidentiality.

After submitting your order via our comprehensive Shopping Cart you receive immediately our order confirmation.

Delivery is always via the Swiss Post Registered air-mail and ranges between 5-10 days (Europe) and 10-15 days (for the rest of the world), always guaranteed! We continuously update all brands and stock and always try to offer the highest quality products at the most competitive prices!

We highly appreciate your kind feedback anytime to improve this website and our customer service. You may find here below valuable information on ordering and shipping which should be read carefully.

How to Order

We use an Online Order Form. Should you wish to order any item, please add it to your Shopping Cart and click the “CHECKOUT” button. At the end you will find the Total Price, summing up the ordered item (or items) plus shipping. The final price is quoted in Swiss Francs, whereas for the exact price in your local currency please check “The XE Currency Converter” at the bottom of the home page and other the subsequent sub-pages. The actual charge on your account or bank statement may also vary slightly due to the date of the actual exchange rate (value date) applied by your credit card company.

All orders must be placed online via our SSL-secured payment form.

You may order as many items as you wish from us.

Please note that you may be liable for all duties, tariffs, taxes, and other restrictions at the destination. Should there be other applicable customs duties at the destination, these would be paid on receipt of shipment by the consignee since tobacco-related laws differ from country to country. Customers should be taking on their absolute responsibility for the introduction of cigars into their respective country or territory.

We accept all major credit cards (American Express, MasterCard, Visa, etc) and various other methods of payment.

Any information provided by you will be kept strictly confidential and is being transmitted on a secure document and in an encrypted form

Shipping Information

Our international shipments are undertaken either via the Swiss Post registered air-mail (with tracking number) or regular air-mail (without tracking), depending on the country of destination and the special circumstances concerning specific destinations (in order to ensure better delivery terms & conditions).

We ship our cigars in their original boxes and pack them in plastic air-vacuum bags so they will be reaching you in perfect condition.

Depending on the country of delivery and your request, delivery time should be taking between 5-10 working days (in Europe) and 10-25 days (for the rest of the world).

Secure Information & Privacy Policy

To guarantee the confidentiality and safety of our customers and patrons, their personal information (credit card, name, address, etc) will be sent on a secure document and in an encrypted format. All orders must be placed online via our SSL-secured shopping cart.

All of the information that you would be submitting will be kept strictly confidential and will not be released to any other company or entity (no mailing lists!). We value your feedback and input!